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Frequently Asked Questions

Frequently Asked Questions


Before the move in, the apartment goes through a process called turnover in order to bring the apartment back to its original condition. Each apartment receives professional painting, cleaning, and carpet cleaning/replacement.

You do not have to be present for maintenance to perform work in the apartment.

Our maintenance team is available 8:00 AM - 5:00 PM for routine maintenance and also 24 hours for emergency maintenance.

Service requests are submitted through your resident portal! For emergency or after-hours service requests, you may call (804) 292-2329.

You may contact emergency maintenance at (804) 292-2329.


Parking is free for all residents and guests.

On-Call Emergency Maintenance, Co-working Space, Yoga Studio, Sundeck, Dog Wash, Clubhouse, Spin Bikes, Swimming Pool, Dog Park, Bike Storage, Valet Waste Service, Storage Units, Courtyard, Wi-Fi in Common Areas, Fitness Center, Package Lockers, On-Site Management, Coffee Bar, Elevator Access, Fire Pit, Yard Games, Grilling Station, Attached Garages.

Pool and outdoor seating areas are available between 8:00 AM and 10:00 PM.

Yes, we allow a maximum of 2 pets per apartment.

Refrigerator, microwave, stove/oven, dishwasher, washer and dryer.

We do not offer furnished apartments.


We strive to respond to all applications within 24-48 hours.

You may pay rent through our secure online rental portal. We also partner with Flex Pay, a service that enables you to split monthly rental payments into smaller installments.

We do require all residents to maintain an active renter's insurance policy. Those who do not provide a 3rd party policy, you will automatically be enrolled in our liability waiver program with a $13 monthly fee.

You may terminate your lease agreement early by providing a 60-day written notice and paying an early termination fee equal to 2 months' rent.

Prior to moving in, you must contact Dominion Energy to start service in your name effective your lease start date. Water/Sewer will be set up for you by our staff prior to moving in.

All utilities are the resident's responsibility.


Richmond County School District.


If going southbound from 95, take exit 78 towards VA161: Arthur Ash Boulevard, make a slight right onto Hermitage Road, turn right onto Chatham Road, turn right onto Westwood Avenue, turn right onto Brook Road, turn right, enter the traffic circle and you have arrived.

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Our team is always ready to answer your questions.